How cood111 Collects, Uses & Protects Your Data
Your privacy matters to us. This Privacy Policy explains exactly what personal information cood111 collects when you use our platform, why we collect it, how it is stored and protected, and the rights you have over your own data as a player based in Bangladesh.
Our Privacy Commitments
Six Principles That Guide How We Handle Your Data
These principles underpin every data-handling decision we make at cood111. They are not aspirational — they are operational standards applied to every account, every transaction, and every support interaction.
Purpose Limitation
We collect only the data we genuinely need to provide you with a safe, reliable betting and casino service. We do not collect data speculatively or for purposes unrelated to your cood111 account activity.
Security by Design
All personal data stored on cood111's infrastructure is protected by industry-standard SSL/TLS encryption in transit and AES-256 encryption at rest. Access is restricted to authorised personnel on a strict need-to-know basis.
No Selling of Data
cood111 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is yours. We share it only where legally required or where essential to deliver the services you use.
Player Control
You have the right to access, correct, and request deletion of your personal data at any time. Our data rights process is straightforward — contact us at support@cood111 and we will respond within 30 days.
Defined Retention Periods
We do not hold your data indefinitely. Retention periods are defined per data category, based on legal obligations and operational necessity. Once data is no longer required, it is securely deleted or anonymised.
Transparent Communication
When we make material changes to this Privacy Policy, we notify registered players by email and publish the updated policy on this page with a revised effective date. We will never change how we use your data quietly.
1. Information We Collect
cood111 collects personal information from you in three primary ways: information you provide directly when creating and managing your account; information generated automatically by your use of the platform; and information received from trusted third-party partners involved in delivering our services. The categories below describe each type in detail.
1.1 Information You Provide Directly
- Registration data: Full legal name, date of birth, email address, mobile phone number, and a self-selected password when you create a cood111 account.
- Identity verification (KYC) documents: Copies of your National Identity Card (NID), passport, or other government-issued photo ID; proof of address (utility bill or bank statement dated within 90 days); and proof of payment method ownership where required by our anti-money laundering (AML) procedures.
- Payment information: Mobile financial service account details for bKash, Nagad, Rocket, and Upay, and card details (where applicable) for Visa and Mastercard transactions. Full payment instrument credentials are handled by our PCI-DSS-compliant payment processors and are not stored on cood111's own servers.
- Communications: The content of messages, complaints, and support requests you send to our team via email or the on-platform support interface.
- Responsible gaming preferences: Deposit limits, session time settings, cool-off periods, and self-exclusion requests submitted through the responsible gaming dashboard.
1.2 Information Collected Automatically
- Device and browser data: IP address, device type (mobile, tablet, desktop), operating system version, browser type and version, screen resolution, and device language settings.
- Usage data: Pages visited, time spent on each page, betting markets browsed, games launched, session start and end times, and navigation paths through the platform.
- Transaction logs: A complete record of all deposits, withdrawals, bets placed, game rounds played, bonuses claimed, and wagering activity associated with your account.
- Geolocation data: Approximate location derived from your IP address, used solely to verify that you are accessing the platform from Bangladesh and to comply with responsible gaming obligations.
- Cookie and tracking data: As described in Section 5 of this Policy, we use cookies and similar technologies to maintain your session, remember preferences, and analyse aggregate platform usage.
1.3 Information from Third Parties
- Payment processors: Transaction status confirmations, payment reference numbers, and fraud risk scores from bKash, Nagad, Rocket, Upay, and card processing partners.
- Identity verification providers: Results of automated document verification and liveness checks conducted by our KYC technology partners.
- Fraud and AML screening services: Watchlist match results and risk assessments from third-party financial crime screening providers.
2. How We Use Your Data
cood111 uses the personal data we collect for clearly defined purposes. We do not use your data in ways you would not reasonably expect given the nature of an online cricket betting and casino platform. The following table summarises our primary data use purposes alongside the corresponding data categories involved.
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, device data, communications |
| Identity and age verification (KYC / 18+ compliance) | KYC documents, registration data, third-party verification results |
| Processing deposits and withdrawals | Payment information, transaction logs, KYC documents |
| Delivering sports betting and casino services | Usage data, transaction logs, device data |
| Fraud detection and AML compliance | All categories, third-party screening results, IP / geolocation data |
| Responsible gaming monitoring and intervention | Transaction logs, usage data, responsible gaming preferences |
| Customer support and complaint handling | Communications, account data, transaction logs |
| Personalised promotions and bonus eligibility | Transaction logs, usage data, registration data |
| Platform analytics and performance improvement | Aggregated and anonymised usage data, cookie data |
| Legal and regulatory compliance | All categories as required by applicable law |
We may use your email address and mobile phone number to send you transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts) and, where you have opted in, promotional communications about bonuses, upcoming BPL and IPL markets, and seasonal offers. You may opt out of promotional communications at any time by contacting support@cood111. Transactional communications cannot be opted out of while your account remains active, as they are essential to the delivery of the service.
cood111 does not use your personal data to make solely automated decisions that produce legal or similarly significant effects on you without human oversight, except where required by AML or fraud prevention obligations under applicable law.
3. Legal Basis for Processing
cood111 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity involved:
- Contractual necessity: The majority of data processing carried out by cood111 is necessary to perform our contract with you — that is, to provide the online cricket betting and casino services you have registered to use. This includes account management, payment processing, game delivery, and customer support.
- Legal obligation: We are required by applicable law to collect and retain certain data, including identity verification records (KYC), transaction histories, and AML screening results. Compliance with these obligations may involve retaining data for defined minimum periods even after your account has been closed.
- Legitimate interests: We process certain data on the basis of our legitimate interests as an online gambling operator, where those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security monitoring, responsible gaming behaviour analysis, and aggregate analytics to improve the platform experience for all players.
- Consent: Where we send you promotional communications by email or SMS, we do so on the basis of your consent, which you may withdraw at any time. The withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Where processing is based on legitimate interests, we carry out a balancing test to ensure that our interests do not override your fundamental rights. You may request information about any such balancing test by contacting support@cood111.
4. Data Sharing & Third Parties
cood111 does not sell your personal data. We share your data only in the limited circumstances described below, and only with recipients who are contractually bound to handle it in accordance with applicable data protection standards.
- Payment processors: We share transaction data with bKash, Nagad, Rocket, Upay, and card processing partners solely to execute and verify your deposit and withdrawal instructions. These partners are subject to their own privacy and security frameworks and are independently responsible for data they hold in their own systems.
- Identity verification providers: We share copies of KYC documents with automated identity verification technology partners to authenticate your identity and confirm your age in compliance with our 18+ policy. These partners operate under strict data processing agreements.
- Game providers: When you launch a casino game from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited session and account identifier data is shared with the provider's game server to enable gameplay. Game providers do not receive your full personal profile or payment details.
- Fraud and AML screening services: We share relevant account and transaction data with third-party financial crime screening providers to detect and prevent money laundering, fraud, and match fixing. These providers are subject to strict data processing agreements and may operate in multiple jurisdictions.
- Legal and regulatory authorities: Where we are required by applicable law, court order, or regulatory directive, we may disclose your personal data to the relevant authorities. We will notify you of such a disclosure where we are legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of cood111's assets, your personal data may be transferred to the acquiring entity. We will provide notice of any such transfer and ensure that the receiving entity is bound by privacy obligations equivalent to those in this Policy.
All third parties with whom we share personal data are required to implement appropriate technical and organisational security measures and to use the data only for the specified purpose. We do not permit our data processing partners to use your data for their own unrelated marketing or commercial purposes.
6. Data Security & Storage
cood111 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include, but are not limited to, the following:
- Encryption in transit: All data exchanged between your device and cood111's servers is encrypted using TLS 1.2 or higher. HTTPS is enforced across the entire platform with HTTP Strict Transport Security (HSTS) enabled.
- Encryption at rest: Personal data and financial records stored in our databases are encrypted using AES-256 encryption.
- Access controls: Access to personal data is restricted on a role-based, need-to-know basis. All internal access to production systems is logged and subject to periodic review.
- Password security: Account passwords are stored using a strong one-way cryptographic hashing function with a unique salt per account. cood111 staff cannot view your password in plain text.
- Penetration testing: cood111's platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
- Incident response: We maintain a documented data breach response procedure. In the event of a security incident that poses a risk to your personal data, we will notify affected players and relevant authorities within the timeframes required by applicable law.
Personal data is stored on servers located in secure data centre facilities. cood111 retains personal data for the following standard periods, after which data is securely deleted or irreversibly anonymised:
- Active account data: Retained for the duration of your account registration plus a minimum of five years following account closure, to satisfy AML record-keeping obligations.
- KYC documents: Retained for a minimum of five years from the date of verification, in compliance with applicable financial regulations.
- Transaction records: Retained for a minimum of five years from the date of each transaction.
- Support communications: Retained for a minimum of two years from the date of the last communication in a support thread.
- Analytics data: Aggregated and anonymised analytics data may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once anonymised.
Despite our best efforts, no security system is completely impenetrable. We encourage all players to use a unique, strong password for their cood111 account and to enable any additional account security features made available on the platform. If you believe your account has been compromised, contact support@cood111 immediately.
7. Your Data Rights
As a player using cood111, you have a set of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at support@cood111 with a clear description of your request. We will acknowledge your request within 5 working days and respond fully within 30 calendar days. In complex cases we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.
- Right of access: You have the right to request a copy of the personal data cood111 holds about you. We will provide this in a structured, commonly used, machine-readable format (a data subject access report) free of charge for the first request within any 12-month period.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your email address and phone number) directly from your account settings page.
- Right to erasure ("right to be forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. Note that this right is subject to our legal obligations — we are required to retain certain data (such as KYC records and transaction histories) for defined minimum periods and cannot delete this data at your request within those periods.
- Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a correction request is being verified, or where you have objected to processing and we are assessing the grounds for that objection.
- Right to data portability: Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a portable format and to have it transmitted to another controller where technically feasible.
- Right to object: You have the right to object to processing of your personal data where that processing is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights, or where processing is necessary for the establishment, exercise, or defence of legal claims.
- Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
We will not charge a fee for exercising your data rights in standard circumstances. We reserve the right to charge a reasonable administrative fee or to decline manifestly unfounded or excessive requests, and will explain our reasoning in such cases.
8. Contact & Data Queries
If you have any questions, concerns, or complaints about this Privacy Policy or about how cood111 processes your personal data, please contact our support team directly. We take all privacy queries seriously and aim to respond promptly.
- Email: support@cood111 — for all data rights requests, privacy complaints, and general data protection enquiries.
- Subject line: Please use the subject line "Privacy Query" or "Data Rights Request" so your message is routed to the appropriate team member promptly.
- Response time: We aim to acknowledge all privacy-related contacts within 5 working days (Bangladesh Standard Time, UTC+6) and to provide a full response within 30 calendar days.
cood111 will review and update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will publish the updated Policy on this page with a revised effective date at the top and notify registered players by email. Continued use of the cood111 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data and what rights you have as a cood111 player in Bangladesh.
Your Data Is Safe With Us
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